• Confirm the time and location of your pickup.
• Wear fresh clothes, comfortable shoes for walking, a hat and sunglasses.
• Bring a swimsuit, towel, and a change of clothes for the visit to the cenote.
• Sunscreen and insect repellent must only have titanium dioxide and zinc oxide.
• Bring cash or a credit card to buy souvenirs and for personal expenses.

IMPORTANT INFORMATION

• Remember to bring your ID and reservation voucher
• Duration: approximately 12 hours.
• Operates Monday to Saturday
• Lockers and life jackets at the cenote are not included.
• Children over 1.40 m (4.5 ft) but under 12 years of age must present an ID to verify their age when boarding transportation.
• Children: Under 4 years free. From 5 to 11 years pay half.
  
• Reservations canceled more than 2 days before your original booking date are subject to a 10% charge for administrative fees; cancellations made between 0 and 2 days before your original booking date, or in the case of no-shows, are nonrefundable. Any change in your booking date is subject to an adjustment in the price.
• Non-refundable reservations, only date changes.
• Changes are not allowed on the same day of the excursion
• There may be changes to the excursion without prior notice.